Returns & Refunds
Last updated October 14, 2026
How returns, refunds and cancellations work for orders delivered in the United States, in plain terms. Unused items can be returned within 30 days of delivery. A defective or damaged item is replaced or refunded, even after use.
On this page
At a glance
| Change of mind | Within 30 days of delivery, for unused items, complete and in their original packaging |
|---|---|
| Return shipping | Paid by you for a change of mind. Paid by us if the item is defective, damaged or wrong |
| Defective or damaged on arrival | Replaced or refunded, even after use, at our cost |
| How to start | Email jazza95@hotmail.fr first, with your order number. We send you the instructions |
| Return address | Sent to you by email once your return is approved |
| Refund | To your original payment method, within 5 to 10 business days after we receive the return |
| Cancellation | At no cost, at any time until your order ships |
Changed your mind
You can return any item within 30 days of delivery, for any reason, as long as it is:
- unused: you are welcome to open the box and look at it, but the camera has not been used to take photos or videos, the case and the strap have not been worn or attached, and the item has no scratches, marks or signs of wear;
- complete: with everything that came in its box. For the camera, that means the memory card, the card reader, the charging cable, the pouch, the wrist strap and the quick start guide; and
- in its original packaging, packed so that it travels safely.
For a change of mind, return shipping is paid by you. We refund the price you paid for each returned item, together with any sales tax paid on it.
Want a different color? Each color is its own product: return the unused item under this policy and place a new order for the color you prefer.
Damaged on arrival
We pack every order to travel, but a package can still be knocked about on the way. If an item arrives damaged, for example with a cracked screen, a broken hinge, a dented body or a torn case:
- Do not charge or use a camera that looks damaged.
- Take photos of the item, the inner packaging, the outer box and the shipping label.
- Email them to jazza95@hotmail.fr with your order number as soon as you can. The sooner we hear from you, the sooner we can open a claim with the carrier. Reports made within 30 days of delivery are always covered.
We then send you a replacement, subject to availability, or refund the item in full, as you prefer. If we need the item back, we pay for the return shipping: we send you a prepaid label, or refund your postage receipt.
Defective items, even after use
If an item turns out to be defective, we replace it or refund it, even if you have already used it. Examples: a camera that does not switch on, does not charge, does not take pictures or does not light its ring light when used as instructed, a flip screen that does not work, a memory card the camera cannot read, a case whose magnetic flap or clips do not hold, or a strap whose cord or clasp breaks in normal use. A missing part, or an item that is not what you ordered, is treated the same way.
- Email us within 30 days of delivery with your order number, a short description of the problem, and photos or a short video that show it.
- We may suggest a quick check first, such as charging the camera fully or trying the memory card again, because it sometimes solves the problem.
- We send you a replacement or refund the item in full, as you prefer.
- If we need the item back, we pay for the return shipping. The unused and original packaging conditions do not apply in these cases.
This is our limited warranty, set out in Section 10 of our Terms of Sale. It gives you specific legal rights, and you may also have other rights which vary from state to state. If a problem appears more than 30 days after delivery, please contact us anyway: the implied warranties of your state may still apply.
Normal wear, and damage that happens after delivery, for example from a drop, water, sand or heat, are not defects.
How to return an item
- Email us at jazza95@hotmail.fr first, within 30 days of delivery. Include your order number, the items you want to return and the reason. Please do not send anything before you hear from us.
- We reply within 2 business days. Once your return is approved, we email you the return address and how to send each item, and, if the item is defective, damaged or wrong, a prepaid label or how we refund your postage.
- Pack the items carefully, in their original box, with padding around them. We recommend a tracked service.
- Send the items within 14 days of our approval, then reply to our email with your tracking number.
Please do not send anything to our company mailing address: it is not a returns address. Returns sent without our approval, or to the wrong address, may never reach us.
Sending back a camera: battery and memory card
- Leave the battery inside the camera. Do not try to take it out. Switch the camera off, and pack it in a sturdy box with padding so that it cannot move or be switched on by accident on the way.
- Ground service: carriers have their own rules for packages that contain lithium batteries. A camera with its battery inside can usually be sent by ground service. Our return instructions tell you what to do, and the carrier's counter can confirm it.
- Never ship a damaged battery. If a camera is swollen, leaking, very hot or smells unusual, stop using it, keep it away from anything that can catch fire, and do not ship it: carriers do not accept damaged lithium batteries in ordinary parcels. Email us photos instead. We settle your claim without asking for the camera back and tell you how to recycle it safely.
- Your photos: before you send a camera or a memory card back, copy any photos and videos you want to keep, then erase the card. We cannot recover them, and we erase any card we receive. See Section 12 of our Terms of Sale.
Return shipping costs
- Change of mind: return shipping is paid by you.
- Defective, damaged or wrong items: everything is at our cost, including return shipping when we need the item back.
Refunds
- We check every return when it arrives and email you to confirm.
- Refunds go to your original payment method within 5 to 10 business days after we receive the return, or after we approve your claim when we do not need the item back. Your bank or card issuer may need a few more days to show it on your statement.
- For each returned item, you get back the price you paid for it, together with any sales tax paid on it. Shipping to you is included in that price, so there is no separate shipping charge to refund.
- If a return does not meet the conditions on this page, we email you to explain why and send it back to you.
Gifts
If you received a PIKARI item as a gift, the same conditions apply. The refund goes to the original payment method of the person who placed the order.
Canceling an order
You can cancel your order at any time until it ships. Email us at jazza95@hotmail.fr with your order number and "Cancel" in the subject line as soon as possible. If the order has not shipped, we cancel it and refund the full amount you paid, including any sales tax, within 5 to 10 business days.
Once an order has shipped, it can no longer be canceled, but you can return unused items as described above. If we cannot ship your order on time, we will email you and give you the choice to cancel for a full refund. See Shipping delays.
Lost or missing packages
See our Shipping policy for what to do if a package is late, lost or marked as delivered but not received.
Your rights
This policy is part of our Terms of Sale. It adds to the rights you have under the law of your state and does not limit them.
Questions
Email us at jazza95@hotmail.fr. We reply within 2 business days.