Shipping

Last updated October 14, 2026

Where we ship, what it costs, how long it takes, and what happens if something goes wrong.

At a glance

Where we ship

From this website, we ship to addresses in all 50 US states and Washington, D.C., within the limits below.

• P.O. boxes are accepted, unless the carrier handling your package cannot deliver to them. If that happens, we email you before shipping to ask for a street address.
• We do not currently ship to APO, FPO or DPO military addresses, or to US territories such as Puerto Rico, Guam or the US Virgin Islands.
• Deliveries to Alaska and Hawaii may take a few extra days.
• For delivery in Japan, please order from our 日本語サイト.

If we cannot deliver to the address you gave, we will email you before shipping. If we still cannot ship, we cancel the order and refund you in full.

Shipping costs

Shipping is included in the price; there is no separate delivery charge. That stays true whatever the order contains and however many items are in it, even if it ships in more than one package. Your cart and the checkout page show each item, shipping as included, and the total before sales tax; any sales tax is added as its own line before you pay.

Import duties and sales tax

Every order ships from our partner warehouse overseas and is imported into the United States. We ship delivered duty paid: import duties are included in our prices and we pay them. Import duties and customs fees are paid by us. If a carrier ever asks you for any, contact us and we will cover it in full. If you already paid a carrier, send us the receipt and we will refund the full amount.

Sales tax is not included in our prices. Where state law requires us to collect it, it is calculated at checkout from your delivery address and shown before you pay.

Processing and delivery times

• Processing: we pack and ship your order within 1 to 3 business days after it is confirmed.
• Transit: the carrier then takes 7 to 12 business days to deliver it.
• In total: most orders arrive about 8 to 15 business days from order confirmation.

Business days are Monday to Friday, excluding US federal holidays. The delivery dates shown on product pages and at checkout are estimates based on these times. The actual transit time can vary, for example during peak seasons, in bad weather or when customs runs extra checks.

Tracking

When your order ships, we email you a tracking number and link. The first tracking update can take a few days to appear, because your package starts its journey overseas. If your order ships in more than one package, you get a tracking number for each.

Cameras and lithium batteries

Each camera has a built-in lithium-ion battery. Carriers and aviation rules set specific conditions for shipping lithium batteries, and we follow them:

• the battery stays inside the camera, which is switched off and packed so that it cannot move or be switched on by accident;
• the package is marked and sent the way the carrier requires for lithium-ion batteries contained in equipment;
• because of these rules, a camera may travel in its own package or by a specific service, separate from the rest of your order. This costs you nothing extra.

When you receive your camera, check it before you charge it. If it is damaged, swollen or very hot, do not charge or use it: see Damaged on arrival. To send a camera back, follow the instructions in Sending back a camera.

Packaging

The camera travels in its own box, with its accessories, inside a protective shipping box. Cases and straps are packed so they keep their shape and arrive clean.

Shipping delays and your right to cancel

We ship within the time stated above. If we cannot, we will email you before that time runs out. The email will give you a revised shipping date, or tell you if we cannot yet give one, and let you choose between waiting and canceling your order for a full refund.

• If the revised date is no more than 30 days after the original one and you do not reply, we will take it that you accept the delay. You can still cancel at any time before the order ships.
• If we cannot give a revised date, or the delay is longer than 30 days, we cancel your order and refund you, unless you tell us that you want to wait.
• If you cancel, or we cancel, we refund the full amount you paid within 7 business days.

This follows the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Changing your address

Please check your shipping address carefully before you pay. If you need to change it, email us at jazza95@hotmail.fr as soon as possible. We can change it until your order ships, but not after. If a package comes back to us because the address was incomplete or incorrect, we contact you to arrange a new delivery or a refund for the products.

Late, lost or damaged packages

• No tracking movement: if your tracking has not updated for 7 business days, or your order has not arrived within the total time above, email us. We will look into it with the carrier.
• Lost in transit: if the carrier confirms that your package is lost, or it has still not arrived 15 business days after the end of the total time above, we send a replacement or refund you in full, at our cost.
• Marked as delivered but not received: please check your mailbox, front door, building reception and neighbors first. If you still cannot find it, email us within 30 days of the delivery date shown in tracking. We will open an investigation with the carrier and work with you to resolve it.
• Damaged on arrival: keep the packaging, take photos and email us as soon as you can. We replace or refund the item. See Damaged on arrival.

Ownership of your order, and the risk of loss, pass to you when the carrier delivers it to the address you gave us.

Questions

Email us at jazza95@hotmail.fr with your order number. We reply within 2 business days.